Help centre
How can we help?
The same guide as the till’s Help menu, which you can also read on the till without the internet.
Getting started
4 articles
- Getting started Signing in with your PIN, two-step verification for managers, switching user and language, forgotten PIN.
- Team roles and permissions Cashier, manager, owner and the custom roles created on the online dashboard: who can do what, and what happens without internet.
- Setting up the till The six steps for your first day in the shop: business details, products, VAT, printer, first sale, first close.
- Offline and sync What each state of the badge means, what works without internet, licence.
Selling and taking payment
8 articles
- Selling Search, scan, weigh, discounts and promotions, held baskets.
- Taking payment and giving change Cash, card on the terminal, customer credit, split payment, loyalty points, receipt.
- Returns, exchanges and manager approval Finding a receipt, refunding to the cent, exchanging, getting a manager's approval, printed credit note.
- Invoices, quotes and delivery notes Issuing an invoice with the customer's ICE, making a quote from the basket and turning it into a sale, printing a delivery note, cancelling a document.
- Customer credit (the credit book) Customer record, credit limit, selling on credit, repayments, statement, corrections.
- Customer groups and wholesale prices Wholesalers, resellers: prices per customer, applied as soon as the customer is chosen on the receipt; the order of prices, discounts and promotions.
- Till: opening, cash movements and closing Opening float, cash in and cash out, safe drops, blind close.
- Printing and cash drawer Network receipt printer, printing from the browser, print queue, drawer.
Stock and management
5 articles
- Stock: receiving, batches, stock counts Receiving goods, correcting after a count, waste and breakage, batches and expiry dates, alerts.
- Serial numbers, IMEI and warranty Phones and electronics: each device tracked by its serial number or IMEI, from receiving to sale, return and warranty.
- Purchasing and suppliers Purchase orders, goods received, supplier invoices, payments and returns.
- Margins, stock value and discounts What you really earned per product and per category, what your stock is worth, slow-moving stock, your best customers, the discounts given and sales history, including sales from your old software.
- Expenses, safe, bank and profit Recording rent, electricity or wages, keeping track of the safe and the bank, and seeing the real profit for the period.
Café and restaurant
5 articles
- Kitchen and handing over orders (café plan) Up to six kitchen stations, what each station still has to prepare, Received and Ready from the till for a printer station, Handed over, adding items to a paid order, option quantities, price reductions and the station per option, sound, and the text message to the customer.
- Several tills in a café The main till and the secondary tills (T1 to T4), order numbers like T1-042, shared open orders, “Take over here”, the shared kitchen screen, sold-out items, when the main till is down, and the menu copied with a signed file.
- Table service (restaurant plan) Turning on table service, drawing the floor plan, opening a table with its covers, courses and “Call”, the bill, cancellations, “My tables”, moving, merging, transferring, splitting, items on the house, splitting payment, several tills and the restaurant report.
- Recipes and costs (café plan) Ingredients, pack sizes, recipes and option effects, cost and margin, waste, stock counts and variances, reordering, out-of-stock ingredients, prepared items (syrups, cold brew).
- Café reports Sales, comparison with the previous period, days and hours, kitchen times, waste and margins for the café plan: what each figure means, how it ties in with the Daily report, and the limits to know.
Online dashboard
2 articles
Data and troubleshooting
3 articles